Terms & Conditions for customers

1. Service scope and responsibilities

1.1 Certification advice. The Company provides recommendations regarding appropriate certification based on the Client’s description of their legal needs. However, the Company does not take responsibility for the suitability of the certification for specific legal purposes.

1.2 No certification guarantee. The Company does not guarantee acceptance of documents by authorities and does not issue refunds if authorities reject certified or sworn translations.

1.3 Source text accuracy. The Client is responsible for providing accurate and complete source materials. The Company is not liable for errors or omissions in the source text that affect the quality or accuracy of the translation.

1.4 Purpose of translation. Unless explicitly agreed otherwise, translations are provided for general use and not for specific purposes such as publication or legal use. The Client must inform the Company in advance if the translation is intended for such purposes.

2. Document delivery

2.1 Physical delivery. For physical delivery of documents, the Company uses standard postal services. Tracking numbers will not be provided unless expressly requested by the Client. An additional cost applies for tracked delivery.

2.2 Delivery times. All delivery times are estimates. The Company is not responsible for delays caused by postal services and will not issue refunds for delayed delivery. Clients are responsible for submitting translation requests well in advance of legal deadlines.

2.3 Missed deadlines. The Company is not liable for missed legal appointments or submission deadlines caused by delays in postal delivery or document preparation.

3. Translation process

3.1 Translation methods. Translations may involve several processes, including:

• Fully human translation
• Human proofreading
• Terminology checks
• Target language optimisation

3.2 Process selection. The choice of processes is at the sole discretion of the Company unless otherwise agreed upon in a binding contract.

3.3 Tools and technology. The Company’s translators use professional translation tools, terminology management systems and QA checking software.

3.4 Revisions. If the Client is dissatisfied with a translation, they may request up to two revisions. Refunds will not be issued on the basis of dissatisfaction; the revision process is the sole remedy available to the Client. The maximum period of validity of any modification request is one month after delivery of the translated texts. After this period a translation is deemed approved by the Client, and any request for modification or review will incur additional costs comparable to the Company’s fees for from-scratch translation work.

3.5 Confidentiality. The Company treats all documents and related information provided by the Client as confidential. Documents will not be shared with third parties without the Client’s consent, except as required by law or as necessary for service delivery.

3.6 Fulfilment of legal requirements. GB Translation provides certified or sworn translations in accordance with each client’s requests. The suitability of the type of certification provided for each individual use case is the sole responsibility of the Client. GB Translation does not provide legal consulting, and gives information only to the best of its knowledge and experience, for informative purposes and with no guarantees regarding the validity of the translated documents for any specific purpose. The Client understands that each legal proceeding is different and that GB Translation does not have sufficient knowledge of all laws and individual scenarios to give conclusive information regarding the required documentation — this refers both to the originals provided by the Client and to the translated documents. Likewise, GB Translation is not responsible for the provision or lack of any apostilles, notarisations or other legalisation steps. It is the responsibility of the Client to ensure that the original documents as well as the translated documents have been given all required legalisations.

4. Payment terms

4.1 Payment confirmation. If payment is made via bank transfer and translation work begins upon proof of payment receipt, this does not constitute confirmation of the transfer. The Company reserves the right to prosecute the Client for fraud if funds do not arrive in its bank account.

4.2 Payment obligation. By initiating a project, the Client agrees to fulfil all payment obligations in accordance with the agreed terms.

4.3 Cancellation and refunds. If the Client cancels a project after work has commenced, the Client remains liable for payment for the portion of work already completed. Refunds will not be issued for completed work.

5. Liability and indemnification

5.1 Legal use. The Client agrees to indemnify and hold the Company harmless from any claims, losses or damages resulting from the use of translations, including legal rejection or non-acceptance of documents.

5.2 Delivery risks. The Client assumes all risks related to the postal delivery of documents and legal deadlines.

5.3 Force majeure. The Company is not liable for delays or failures in service delivery due to circumstances beyond its control, including but not limited to natural disasters, strikes or technical failures.

6. Acceptance of terms

6.1 Binding agreement. By accepting a quote, the Client confirms their full acceptance of these Terms and Conditions and releases the Company from any liability related to legal acceptance of documents, delivery issues or other disputes.

GB Translation OÜ reserves the right to update or modify these Terms and Conditions at any time. Continued use of the Company’s services constitutes acceptance of any changes.